Carrier Performance Lead: Logistics Quality & Efficiency

TikTok; Seattle (WA); On-site; USD 151,000 - 258,000; Full time

Job summary

TikTok Shop Supply Chain & Logistics team is seeking to recruit a Carrier Performance Manager to manage TikTok’s external carrier network and drive end-to-end delivery quality. You will partner with Fulfillment Centers, First Mile, Line Haul, Middle Mile, DSP teams, Tech, Safety, and Customer Experience to build a scalable transportation network.

Responsibilities include managing carrier performance, improving quality metrics, and driving process improvements across the full logistics chain

Qualifications

• Bachelor’s degree in a related field and 5+ years in transportation ops or vendor mgmt.
• Strong data analytics and KPI-driven decision making.
• Proven ability to manage external partners and influence without direct authority.
• Experience in quality control or logistics compliance; strong communication.

Responsibilities

• Carrier Management: manage carrier performance across regions and monitor KPI metrics.
• Quality Control: own quality metrics, analyze defects, and lead root-cause investigations.
• End-to-End Governance: align quality standards across pickup, transportation, and delivery.
• Process & Tool Optimization: collaborate with product/engineering on dashboards and integrations.
• Compliance, Safety & Policy Enforcement: ensure adherence to standards and safety rules.
• Reporting & Continuous Improvement: build dashboards and lead improvement initiatives.

Skills

Data analytics

Vendor management

Quality control

Cross-functional leadership

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field

Job description

TikTok Shop Supply Chain & Logistics team is seeking to recruit a Carrier Performance Manager to manage TikTok’s external carrier network and drive end-to-end delivery quality. You will partner with Fulfillment Centers, First Mile, Line Haul, Middle Mile, DSP teams, Tech, Safety, and Customer Experience to build a scalable transportation network.

Responsibilities include managing carrier performance, improving quality metrics, and driving process improvements across the full logistics chain