Customer Service & Freight Coordination Specialist

PGT Trucking, Inc.; Baltimore (MD); On-site; USD 35,000 - 48,000; Full time

Job summary

PGT Trucking, Inc. in Baltimore, MD is seeking a Customer Service Associate to coordinate shipments, respond to service needs, and help ensure freight is scheduled and delivered efficiently.

You will communicate with customers by phone and email, build relationships with key accounts, and strategically book freight for our terminals. You will work with urgency to solve challenges, support drivers in difficult freight environments, and use technology to meet internal transportation needs in a

Qualifications

• High School Diploma or GED required; Associates or Bachelor’s strongly preferred.
• 0-5 years of experience in Transportation.
• 0-5 years of management experience.
• Customer Service, Detailed Oriented, and Sense of Urgency mentality.
• Must have attention to detail and the ability to multi-task.

Responsibilities

• Solicit, process, and coordinate shipment scheduling for existing and new customers.
• Respond to customer phone calls and emails regarding service questions, problems, or complaints.
• Use knowledge and sound judgment to strategically book freight for PGT terminals.
• Build and maintain strong relationships with customers to support ownership of key accounts.
• Leverage technology to ensure internal freight needs are met efficiently.
• Act with urgency to book additional loads and support drivers in challenging freight environments.

Skills

Customer service

Detail oriented

Sense of urgency

Education

High School Diploma or GED

Associates degree

Bachelor's degree

Job description

PGT Trucking, Inc. in Baltimore, MD is seeking a Customer Service Associate to coordinate shipments, respond to service needs, and help ensure freight is scheduled and delivered efficiently.

You will communicate with customers by phone and email, build relationships with key accounts, and strategically book freight for our terminals. You will work with urgency to solve challenges, support drivers in difficult freight environments, and use technology to meet internal transportation needs in a