Logistics Operations Specialist

Maersk Line Limited; Fife, Northern (WA, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is seeking a Logistics Coordinator / Operations Support Associate to provide administrative and operational support across departments and multi-shift stations.

You will coordinate inbound and outbound shipments, maintain shipment records, and ensure timely service delivery per customer requirements. The role requires handling time-sensitive tasks, updating stakeholders, and supporting cross-functional teams while adhering to SOPs and quality standards.

Qualifications

• High school diploma or equivalent required; additional education in supply chain, logistics, business, or related field preferred.
• At least one year of experience in supply chain, logistics, transportation, customer service, or related operational environment preferred.
• Strong attention to detail and ability to maintain accurate shipment records, documentation, and system notes.
• Ability to prioritize competing assignments, work independently, and meet time-sensitive customer and operational requirements.

Responsibilities

• Review prior-shift notes and consult with management to identify, prioritize, and address time-sensitive tasks.
• Monitor inbound and outbound shipments, including priority freight, delivery status, driver delays, and service commitments.
• Create, update, and close shipment records accurately in Navigator and other designated systems.
• Maintain complete shipment documentation and notes, including POD information, delivery dates, delay codes, shipment updates, and relevant partner or customer communications.
• Track shipments using available operational reports and tools; follow up on missing PODs and other open shipment exceptions.
• Communicate shipment status and exceptions promptly to customers, consignees, control stations, drivers, partners, and internal stakeholders.
• Coordinate documentation, logistics activities, and issue resolution to support smooth, efficient, and compliant operations.
• Provide flexible cross-functional support to various departments by coordinating priorities, sharing operational information, and assisting with department-specific needs as directed by the Operations Supervisor.
• Provide responsive customer support by answering calls promptly, reviewing and responding to emails, and acknowledging requests within established service expectations.
• Prepare shipment quotes by gathering complete shipment details, applying routing requirements, coordinating out-of-guide requests, and issuing quote forms to the appropriate recipients.
• Support operational tasks such as creating or updating shipments, preparing customer-specific reports, scheduling appointments, and completing other duties assigned by management.
• Document end-of-shift activities, incidents, completed work, open issues, and follow-up needs; provide a clear handoff to the incoming shift or other relevant personnel.
• Complete required operational checklists and follow applicable customer SOPs, standard operating procedures, and data-quality requirements.

Skills

Attention to detail

Communication skills

Microsoft Office proficiency

Shipment coordination

Education

High school diploma or equivalent

Preferred: supply chain/logistics/business field

Tools

Navigator system

Transportation systems

Job description

Maersk Logistics & Services USA, Inc. is seeking a Logistics Coordinator / Operations Support Associate to provide administrative and operational support across departments and multi-shift stations.

You will coordinate inbound and outbound shipments, maintain shipment records, and ensure timely service delivery per customer requirements. The role requires handling time-sensitive tasks, updating stakeholders, and supporting cross-functional teams while adhering to SOPs and quality standards.