Logistics Operations Support (Mandarin and German Speaking)

JINGDONG Logistics; Germany (OH); On-site; USD 48,011 - 74,302; Full time

Job summary

JD Logistics is seeking an Operations Support Specialist to ensure smooth e-commerce and logistics execution. You will monitor metrics, document procedures, and provide first-line support to internal teams and partners.

Fluent Chinese and German communication, plus a Bachelor's in a related field, are required. The role is based on-site in Dortmund, with collaboration across logistics, IT, and customer service to optimize workflows.

Qualifications

• Bachelor's degree or higher in a related field.
• 1+ years experience in operations support, administration, or coordination.
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication in Chinese and German.

Responsibilities

• Monitor and track operational metrics, identifying potential issues or deviations and escalate as necessary.
• Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.
• Document and maintain operational procedures, guidelines, and troubleshooting guides.
• Collaborate with logistics, customer service, IT to resolve bottlenecks and improve workflows.
• Assist in data collection, analysis, and report generation to support decision-making.
• Participate in testing and implementation of new tools, systems, processes.

Skills

Analytical thinking

Chinese language

German language

Communication

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

## Logistics Operations Support (Mandarin and German Speaking)Applylocations: DEU-North Rhine-Westphalia-Dortmundtime type: Full timeposted on: Posted Todayjob requisition id: JR103118**Who We Are**At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.**Our Global Reach**JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/**What We Offer**Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.**About The Team**You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.# **Job Summary**The Operation Support Specialist at JD.com plays a vital role in ensuring the smooth and efficient execution of our e-commerce and logistics operations. This position acts as a critical link, providing essential support to various operational teams, resolving issues, and contributing to the optimization of processes.# **Responsibilities*** Monitor and track operational metrics, identifying potential issues or deviations and escalating as necessary.* Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.* Document and maintain operational procedures, guidelines, and troubleshooting guides.* Collaborate with various departments (e.g., logistics, customer service, IT) to resolve operational bottlenecks and improve workflows.* Assist in data collection, analysis, and report generation to support operational decision-making.* Participate in the testing and implementation of new operational tools, systems, and processes.* Identify opportunities for process improvement and contribute to the development of solutions.* Perform ad-hoc administrative tasks and support special projects as required by operational leadership.* Work onsite at Kasseler Str., 35418, Buseck# **Minimum Qualifications*** Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.* 1+ years of experience in an operations support, administrative, or coordination role.* Strong analytical and problem-solving skills with an attention to detail.* Effective communication skills in Chinese, and German.* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).* Ability to work independently and as part of a team in a fast-paced, dynamic environment.# **Preferred Qualifications*** Work experience in e-commerce or logistics environment.* Familiarity with operational software or systems (e.g., WMS, CRM) is a plus.*At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.*