Warehouse Manager - Bilingual Mandarin

JD LOGISTICS US; Perth Amboy (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

JD Logistics US is hiring a Warehouse Manager in Perth Amboy, NJ. The role requires Mandarin bilingual capabilities and leadership of a warehouse team to meet client SLAs and optimize workflows.

You will design workflows, supervise receiving, put-away, picking, packing, and shipping while ensuring safety, inventory accuracy, and KPI performance. The ideal candidate has a Bachelor's in Supply Chain or related field, 5+ years in 3PL or warehouse ops, and hands-on experience with WMS/OMS systems

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs.
• Experience in process design, warehouse planning, and cost control.
• Excellent problem-solving, communication, and leadership skills.
• Ability to analyze data and translate findings into operational improvements.
• Bilingual in Mandarin is REQUIRED.

Responsibilities

• Design and optimize warehouse workflows and KPI targets.
• Manage, train, and motivate warehouse staff.
• Oversee labor planning, scheduling, and staffing.
• Implement SOPs to improve quality and reduce errors.
• Ensure accurate inventory tracking and QC.
• Supervise receipt, put-away, picking, packing, and shipping.
• Act as main liaison for client operations teams.
• Monitor performance metrics and provide insights.

Skills

Mandarin bilingual

Leadership

Problem solving

Data analysis

Education

Bachelor's degree in Supply Chain/Logistics/Business

Tools

WMS/OMS

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Details

Job Title: Warehouse Manager - Bilingual Mandarin Required

Location: Perth Amboy, NJ

Pay Range: $90,000 - $120,000

What You'll Do

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff.
• Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams.
• Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

About You

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs.
• Experience in process design, warehouse planning, and cost control.
• Excellent problem-solving, communication, and leadership skills.
• Ability to analyze data and translate findings into operational improvements.
• Bilingual in Mandarin is REQUIRED.

Preferred but not essential for this role:

• Prior experience with high-volume e-commerce fulfillment.
• Background in both manual and automated warehouse environments.
• Familiarity with lean methodologies and continuous improvement frameworks.
• Ability to thrive in a fast-paced, deadline-driven environment.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.

Our International Business

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., the U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.