Logistics Operations Support — Flexible Hours

APM Terminals; Northlake (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking an Operations Agent 1 in Northlake, IL to manage freight forwarding shipments across multiple modes. The role emphasizes high-level operations excellence and superior customer service while maintaining station KPI targets.

You will track shipments, contract carriers, provide load tenders, quote and invoice international shipments, and maintain clear communication with customers and other stations. This is an on-site position requiring reliability and teamwork.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills.
• Ability to type 35+ words per minute.
• Able to work in a demanding, high-volume environment, especially with email and calls.

Responsibilities

• Tracking and tracing outbound shipments.
• Inspecting outbound freight.
• Contracting new carriers as needed and assigning carriers and providing load tenders.
• Communicating freight status and any problems to other stations and customers, and updating the system.
• Provide customer service.
• Data entry of shipments into transportation management system (TMS).
• Quoting, costing and invoicing of international shipments, air, ocean and ground.
• Domestic air and ground routing (including Canada).
• Negotiate Freight Rates and develop carrier relationships.
• Find and develop new logistics/freight opportunities and design carrier solutions.

Skills

Multi-tasking

Communication skills

Typing speed

High-volume environment

Attention to detail

Microsoft Office

On-call rotations

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maersk is seeking an Operations Agent 1 in Northlake, IL to manage freight forwarding shipments across multiple modes. The role emphasizes high-level operations excellence and superior customer service while maintaining station KPI targets.

You will track shipments, contract carriers, provide load tenders, quote and invoice international shipments, and maintain clear communication with customers and other stations. This is an on-site position requiring reliability and teamwork.