Logistics Operations Support

Damco Spain SL; Aurora (CO); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk is seeking an Operations Support role to assist the manager in planning and monitoring overall delivery and return orders. You will work closely with warehouse staff and provide direction for pulling returns from warehouse locations.

Responsibilities include resolving billing issues, researching missing PODs, tracking driver ATDs and returns, and maintaining driver performance while coordinating outbound shipments and quotes. Strong MS Office and communication skills are essential.

Qualifications

• 1+ year in transportation routing/dispatching in logistics.
• 1+ year of customer service experience.

Responsibilities

• Resolve billing issues with Operations.
• Review, research, and resolve Missing PODs.
• Receive, research, process, and track driver ATDs.
• Receive, review, process, track returns.
• Monitor and maintain each assigned driver.
• Routing/Attaching outbound shipments.
• Quoting new shipments.
• Communicate with relevant corporate personnel at all levels.
• Other duties as assigned.
• High Volume Data Entry.
• Assist with customer service issues as they arise.
• Follow-up with Operations with billing-related issues.

Skills

Customer service

Operations support

Detail oriented

Multitasking

Communication skills

Microsoft Office

Typing 35 wpm

Tools

MS Office

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

JOB SUMMARY:

The operations support is responsible for assisting the manager with planning and monitoring the overall operations of delivery and return orders. Work closely with warehouse staff and provide direction for pulling returns from warehouse locations.

Essential Duties and Responsibilities:

• Resolve billing issues with Operations.
• Review, research, and resolve Missing POD's.
• Receive, research, process, and track driver ATD's.
• Receive, review, process, track returns.
• Monitor and maintain each assigned driver.
• Routing/Attaching outbound shipments
• Quoting new shipments
• Communicate with relevant corporate personnel at all levels.
• Other duties and tasks assigned as requested.
• High Volume Data Entry
• Assist with customer service issues as they arise.
• Follow-up with Operations with billing-related issues.

Skills/Competencies:

• Experience with customer service or operations support.
• Excellent computer and communication skills
• Detail Oriented
• Able to multitask in a high-paced environment
• Strong verbal and technical written communication
• Highly organized and detail-oriented
• Proficient in Microsoft Office Suite
• Able to type 35+ wpm minimum
• Comfortable multi-tasking and prioritizing tasks without guidance
• Excellent time management
• Ability to work under pressure

Experience:

• 1+ yearstransportationrouting/dispatching in logistics
• 1+ years of customer service experience

Physical Requirements:

This is a clerical administrative position in a professional office setting. The employee isfrequentlyrequiredtosit.Occasionallystand,walk,usehands,stoop,bendandreach.Extensiveuseofaphoneand a PC isrequired.

Work Environment & Additional Requirements:

Theaboveinformationonthisdescriptionhasbeendesignedtoindicatethegeneralnatureandlevelof work performed byemployees withinthis classification.It is not designed tocontainorbe interpreted as a comprehensive inventory of all duties,responsibilitiesand qualificationsrequired ofemployees assigned to this job. Individuals may perform other duties asassignedincluding work in otherareasto cover absences or relief to equalize peak work periods or otherwise balance the workload.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$22-$25 per hour

Monday through Friday

8:00 am to 5:00 pm

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].