Manager - Operations

APM Terminals; Hayward (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk seeks a hands-on on-site Supervisor in Hayward, CA to oversee daily logistics operations in our Ground Freight network. You will supervise on-site staff, coordinate driving and delivery activities, and ensure accurate reporting of performance metrics.

You will develop vendor and contractor relationships, resolve discrepancies, and dispatch routes using GPS tools while maintaining a focus on safety, efficiency, and customer satisfaction.

Qualifications

• Flexibility to adapt to variable shifts and on-site operations.
• Ability to work with minimal supervision.
• Proven record of reliability and punctuality.
• Strong teamwork and communication skills.
• Customer service oriented with problem-solving mindset.

Responsibilities

• Develops and maintains relations with vendors, stores, independent contractors.
• Ensures follow up on shipping discrepancies and claims.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports with statistics and service scores.
• Supervises hourly on-site staff in data entry, customer service, order processing and delivery.
• Performs supervisory responsibilities per policies and laws.
• Trains employees; plans, assigns and directs work; provides direction.

Skills

Flexible work schedule

Self-Motivated

Excellent Attendance

Positive Attitude

Good Communication Skills

Excellent Customer Service Skills

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Essential Functions

• Develops and maintains relations with vendors, stores, independent contractors
• Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees Customer Service Representatives and Routers.
• Attendance and Punctuality are essential functions of the job
• Directly supervises hourly on-site staff who handle day-to-day operations in data entry, customer service, order processing and delivery.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and providing direction employees; addressing complaints and resolving problems

Skills & Competencies

• Flexible work schedule
• Must be Self-Motivated to work with little supervision
• Excellent Attendance record
• Positive Attitude and ability to work with others
• Good Communication Skills
• Excellent Customer Service Skills

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

Pay Range: $80,000-$85,000 per year *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.