Logistics Operations Lead - Warehouse & Customer Service

Hub Group; Romeoville (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability insurance

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a Warehouse and Customer Service Supervisor to assist the Manager in the overall performance of the warehouse and customer service operations. The role plans, organizes, trains staff, directs and controls activities to meet productivity and service goals for each customer.

You will hire, train, motivate staff, ensure safety, efficiency, inventory accuracy and 100 percent customer satisfaction.

Qualifications

• Four years distribution supervisory/management experience leading a staff of 10+ employees in operations of at least 60,000 sq. ft.
• Experience with WMS, metric-driven operations, labor and resource management.
• Ability to follow procedures and instructions.
• Be able to listen to employee's needs and concerns and be able to motivate and create teams.
• Ability to read, write and communicate effectively.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
• Pass written and obstacle course for fork truck certification.

Responsibilities

• Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.
• Supervises and coordinates activities of workers engaged in loading and unloading products from trucks and or performing any handling or value added function for our customer.
• Make sure that every employee follows the work instructions of the bill of lading, receiver or any specific work instructions.
• Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements.
• Develop and maintain a productive work team by hiring, training, motivating, apply sound communication, directing the work force in the most efficient way.
• Utilize the performance evaluation system for recommending promotions, wage increases, and terminations.
• Must make sure that all equipment is in good working condition, properly maintained and all safety equipment is being used.

Skills

Supervisory experience

WMS experience

Staff management

Communication skills

Training and development

Education

No college degree required

Tools

Warehouse Management System (WMS)

Job description

Hub Group is seeking a Warehouse and Customer Service Supervisor to assist the Manager in the overall performance of the warehouse and customer service operations. The role plans, organizes, trains staff, directs and controls activities to meet productivity and service goals for each customer.

You will hire, train, motivate staff, ensure safety, efficiency, inventory accuracy and 100 percent customer satisfaction.