Logistics Operations Lead: Team & Service Excellence

Inceed; Houston (TX); On-site; USD 64,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Inceed is partnering with a great company to recruit an Operations Manager in Houston, TX. You will lead a team of Transportation Coordinators, drive day-to-day freight operations, and shape the customer experience through process improvement, communication, and accountability.

This role offers a strong opportunity for a logistics leader who thrives in a fast-paced environment and seeks to impact service performance, team development, and operational consistency.

Qualifications

• 5+ years of logistics, transportation, or supply chain experience.
• 2–4 years of leadership or team management experience.
• Experience supporting operational workflows in a fast-paced environment.
• Strong communication and relationship management skills.
• Ability to solve complex problems and make sound decisions.
• Proficiency with transportation management systems (TMS).
• Proficiency with Microsoft Office Suite, especially Excel.
• Eligible to work in the United States without sponsorship.
• Ability to meet physical requirements of the position.

Responsibilities

• Lead and develop a team of Transportation Coordinators.
• Oversee truckload, LTL, hotshot, and specialized logistics operations.
• Serve as escalation support for customer and carrier issues.
• Partner on business reviews and transportation strategy improvements.
• Monitor service metrics, delivery performance, and exception trends.
• Develop and maintain standard operating procedures.
• Support billing accuracy and resolve customer and carrier disputes.
• Prioritize workloads and ensure deadlines are consistently met.
• Collaborate with cross-functional internal teams.
• Provide after-hours leadership support on a rotating basis.

Skills

Leadership

Communication

Problem solving

Transportation Management Systems

Microsoft Excel

US work authorization

Education

Bachelor’s degree in Logistics, Business, or related field

Tools

Transportation Management System (TMS)

Microsoft Excel

Job description

Inceed is partnering with a great company to recruit an Operations Manager in Houston, TX. You will lead a team of Transportation Coordinators, drive day-to-day freight operations, and shape the customer experience through process improvement, communication, and accountability.

This role offers a strong opportunity for a logistics leader who thrives in a fast-paced environment and seeks to impact service performance, team development, and operational consistency.