Fulfillment Operations Lead — E‑Commerce Logistics

TikTok; Carol Stream (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment operations, drive safety, productivity, quality, and cost targets across regional areas, and lead strategic projects with cross-functional teams.

You will own operational KPIs, plan for peak seasons, and champion continuous improvement to optimize processes and deliver a world-class fulfillment operation for TikTok Shop.

Qualifications

• Bachelor's degree or equivalent practical experience in Business/Logistics/Operations/Engineering
• 5 years of experience managing third-party logistics providers/vendors
• Strong project management and continuous improvement skills
• Experience managing inbound, outbound, or quality operations with a thorough understanding of metrics, inputs, and outputs
• Track record of success in operations management

Responsibilities

• Manage end to end e-commerce fulfillment operations including inbounding goods, pick, pack and outbound operations
• Owns and delivers operational KPIs and cost targets for the regional areas of responsibility, including safety, productivity, quality, and financial goals
• Responsible for providing strategic and long-term planning inputs including peak season planning
• Drives continuous improvement to optimize operations and improve productivity
• Champion strategic projects that have network-wide impact
• Leverages cross functional teams and third party service provides to run a world class fulfillment operation and solicit ideas to solve problems
• Establishes objectives and metrics for node operations in the areas of safety, quality, productivity, and customer experience
• Sets clear goals and expectations for team members, measure performance and provide feedback

Skills

Project management

Continuous improvement

Third-party logistics management

Operations metrics

Leadership

Education

Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience

Job description

TikTok is seeking an experienced Fulfillment Node Operations Manager to oversee end-to-end e-commerce fulfillment operations, drive safety, productivity, quality, and cost targets across regional areas, and lead strategic projects with cross-functional teams.

You will own operational KPIs, plan for peak seasons, and champion continuous improvement to optimize processes and deliver a world-class fulfillment operation for TikTok Shop.