Logistics Operations Engineer

Jobtailor

Greencastle (Franklin County)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Logistics Operations Engineer to provide software-focused operational support for automated warehouse systems. You will monitor KiSoft production environments, triage incidents, and guide on-site resources to restore service.

You will maintain documentation, prepare internal reports, and communicate status to stakeholders while coordinating with cross-functional teams to minimize downtime.

Qualifications

Bachelor’s degree or equivalent experience in a relevant field.
Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
Technical knowledge in Linux, Windows 11, and Linux Server; Oracle databases, PL/SQL, Java and/or C++.

Responsibilities

Provide software-focused operational support to keep automated warehouse systems stable and running.
Monitor KiSoft production environments, triage incidents, and restore service through operational actions.
Coordinate with on-site resources and support teams, escalating when needed to resolve issues and minimize downtime.
Communicate system status and incident updates to stakeholders and ensure effective shift handover information.
Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues; prepare internal reports as required.

Skills

Linux

Windows 11

Incident Communication

Documentation

Cross-Team Coordination

Troubleshooting

Problem Management

Software Development Concepts

Automated Warehouse Equipment Concepts

Education

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or related field

Tools

KiSoft ONE

KiSoft SRC

Job description

The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer's automated warehouse stable and running.
The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.
Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
Coordinate with on-site resources and support teams, escalations as needed to resolve issues and minimize downtime.
Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
Prepare and provide internal reports as required.

Requirements

Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
Technical knowledge in Linux, Windows 11, and Linux Server.
Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
Ability to work independently and in a team.
Basic understanding of software development concepts.
Ability to work under pressure.
Authorization to work in the U.S.
Passport or ability to obtain passport.

Core Competencies

Demonstrates expertise in software-focused operational support for automated warehouse systems, with strong skills in incident communication, documentation, and cross-team coordination. Proficient in troubleshooting and maintaining stability in production environments using various technical tools and methodologies.

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