Software Implementation Engineer

Jobtailor; Kennesaw (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a qualified Software Support Engineer to provide advanced KNAPP product support to 2nd Level teams, ensuring stable warehouse operations and effective incident handling.

You will analyze logs, plan changes, coordinate implementations, and maintain documentation, while collaborating with development, service desk, and customers. A bachelor’s degree and 2+ years of experience are required; knowledge of Linux, Java or C++, and QA processes is preferred.

Qualifications

• Bachelor's degree in CS/Engineering or related field; equivalent education or experience considered.
• 2+ years with complex software systems: configuration, troubleshooting, incident resolution, and user support.
• Strong technical aptitude to learn KNAPP architectures and environments.
• Experience with software implementation, system integration and technical support.
• Understanding of SDLC, QA and Problem Management.
• Advanced knowledge: Linux, databases, query crafting, trace and log analysis, and logistics.

Responsibilities

• Provide advanced KNAPP software support to 2nd Level teams.
• Analyze logs and system behavior for root‑cause analysis.
• Analyze requirements and specs for software changes.
• Design, plan and implement software changes including configurations and bug fixes.
• Coordinate software implementations with on-site resources, service desk teams, customers and internal teams.
• Perform and coordinate quality assurance to ensure functionality and stability.
• Create and execute changes (RfCs) per established processes.
• Maintain documentation of specifications, test results and changes.
• Communicate with customers to clarify requirements and provide updates.
• Collaborate with software development, project teams, service desk and delivery teams.
• Train new KNAPP Software Engineers and customers on relevant software functionality and best practices.

Skills

Software Implementation

System Integration

Technical Support

Quality Assurance

Root-Cause Analysis

Linux

Java

C++

Database Management

Query Crafting

Trace Analysis

Log Analysis

System Configuration

Incident Resolution

User Support

Strong Communication

Interpersonal Skills

Education

Bachelor's degree in Computer Science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered

Job description

• Provide advanced support for KNAPP software products to 2nd Level Support Teams such as LOEs and Service Desk to maintain stable warehouse operations and guide complex incident handling.


• Analyze logs and system behavior to support root-cause analysis, identify recurring issues, and recommend strategic improvements.


• Analyze customer requirements and technical specifications for software changes and enhancements.


• Design, plan and implement software changes, including configurations, customizations and bug fixes.


• Coordinate software implementations effectively with on-site resources, service desk team, customers, and internal support teams.


• Perform and coordinate quality assurance to ensure functionality, performance and system stability.


• Create, coordinate, prepare and execute changes (RfCs) in alignment with established processes and quality standards.


• Maintain accurate documentation, including technical specifications, test results and implementation changes.


• Communicate effectively with customers to clarify requirements, provide updates and ensure satisfaction.


• Collaborate closely with software development, project teams, service desk and service delivery team.


• Train new KNAPP Software Engineers and customers on relevant software functionality, implementation standards, troubleshooting practices and operational best practices.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.


• 2+ years of experience working with complex software systems, including system configuration, troubleshooting, incident resolution, and user support.


• Strong technical aptitude with the ability to quickly learn and navigate KNAPP complex system architectures and operational environments.


• Experience with software implementation, system integration and technical support.


• Understanding of software development lifecycle, quality assurance and Problem Management.


• Advanced technical knowledge in Linux, databases, query-crafting, trace and log analysis, and logistics processes; experience with Java and/or C++ is preferred based on system scope.


• Strong communication and interpersonal skills

Core Competencies

Demonstrates expertise in software implementation, system integration, and technical support, with a strong focus on quality assurance and root-cause analysis. Proficient in collaborating with cross-functional teams and effectively communicating with customers to ensure satisfaction and operational excellence.

Highest-signal resume keywords

• Software Implementation


• System Integration


• Technical Support


• Quality Assurance


• Root-Cause Analysis

ATS Optimization Keywords

Hard Skills

• Linux


• Java


• C++


• Database Management


• Query-Crafting


• Trace Analysis


• Log Analysis


• System Configuration


• Incident Resolution


• User Support

Soft Skills

• Strong Communication


• Interpersonal Skills

Industry Keywords

• Software Development Lifecycle


• Problem Management


• Logistics Processes


• Technical Specifications


• Change Management