Software Support Engineer

Jobtailor

Findlay (OH)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Jobtailor is seeking a technical support specialist in Findlay, OH to troubleshoot WMS, MFS, Java applications, and SQL databases. The role emphasizes performance analysis, test design, and continuous improvement while maintaining knowledge bases and SOPs.

You will train customers and internal teams, collaborate with software development and engineering, and provide top-tier support with occasional on-call duties and international travel as needed.

Qualifications

Bachelor’s degree in CS/IT or related field is required.
1+ year of technical support experience, preferably Java-based client/server apps.
Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
Strong analytical, troubleshooting, communication, and customer service skills.

Responsibilities

Troubleshoot and resolve issues across WMS, MFS, Java apps, SQL, and automation systems.
Analyze system performance, design test scenarios, and identify improvements.
Document solutions in knowledge bases, SOPs, and tickets for tracking.
Train customers and internal teams on system functionality and best practices.
Collaborate with development, engineering, and international teams to resolve complex issues.

Skills

Java Troubleshooting

SQL Database Management

Technical Support Experience

Analytical Skills

Customer Service Skills

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Ticketing Systems

Support Tickets

Standard Operating Procedures

Job description

Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
1+ year of technical support experience, preferably supporting Java-based client/server applications.
Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
Strong analytical, troubleshooting, communication, and customer service skills.
Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.
Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
Willingness to travel internationally for training as needed.

Core Competencies

Demonstrates expertise in troubleshooting Warehouse Management Systems and Java applications, with strong analytical skills for system performance analysis and continuous improvement. Proficient in training users and providing technical support while collaborating with cross-functional teams.

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