Logistics Operations Coordinator: Returns & Dispatch

Riverstone-Logistics; West Valley City (UT); On-site; USD 21,000 - 30,000; Full time

Job summary

Riverstone Logistics is seeking a Returns Coordinator to support the site leader in delivering operational effectiveness at a client location. You will manage returned inventory, plan, schedule and monitor performance to meet KPIs.

The role involves working in a warehouse/office, collaborating with carriers and clients, adhering to LEAN principles, and communicating goals daily to drive improvements.

Qualifications

• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Experience with routing, scheduling, and checking on delivery status.
• Ability to embrace new technology.

Responsibilities

• Adhere to LEAN six sigma principles throughout the warehouse.
• Follow SOPs for the product return and truck check-in process each day.
• Ensure accuracy with reason codes for each item that is returned to the facility.
• Ensure timely reporting of returns compliance.
• Ensure key performance indicators are met.
• Support dispatching, routing, and tracking transportation.
• Foster open and positive team communication.
• Build rapport with Motor Carriers and clients.
• Hold Carriers accountable for returned/damaged product and report findings to site leadership.
• Communicate daily/shift goals and implement plans to achieve them; motivate employees to meet targets.

Skills

People management

Verbal & written communication

Interpersonal skills

Adaptability

Routing & scheduling experience

Technology adoption

Education

High School Diploma/GED

Job description

Riverstone Logistics is seeking a Returns Coordinator to support the site leader in delivering operational effectiveness at a client location. You will manage returned inventory, plan, schedule and monitor performance to meet KPIs.

The role involves working in a warehouse/office, collaborating with carriers and clients, adhering to LEAN principles, and communicating goals daily to drive improvements.