Returns Operations Coordinator: Inventory & KPI Expert

Riverstone Logistics; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Riverstone Logistics is seeking a Returns Coordinator to support the site leader and ensure effective operation at a Florida location. Responsibilities include planning, scheduling, and coordinating returns, driving KPI results, and maintaining accurate reporting for transportation and dispatch activities.

The role emphasizes LEAN principles, strong communication, and teamwork with motor carriers and clients, with duties spanning daily operations, safety, and process improvements.

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Experience with routing, scheduling, and checking on delivery status.
• Ability to embrace new technology.

Responsibilities

• Adhere to LEAN six sigma principles throughout the warehouse
• Follow SOPs for the product return and truck check-in process each day
• Ensure accuracy with reason codes for each item that is returned to the facility
• Ensure timely reporting of returns compliance
• Ensure key performance indicators are met
• Support for activities related to dispatching, routing, and tracking transportation
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our Motor Carriers and clients
• Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Performing other duties as assigned

Skills

LEAN Six Sigma

Routing & Scheduling

Verbal & Written Communication

Education

High School Diploma/GED

Job description

Riverstone Logistics is seeking a Returns Coordinator to support the site leader and ensure effective operation at a Florida location. Responsibilities include planning, scheduling, and coordinating returns, driving KPI results, and maintaining accurate reporting for transportation and dispatch activities.

The role emphasizes LEAN principles, strong communication, and teamwork with motor carriers and clients, with duties spanning daily operations, safety, and process improvements.