Returns Operations Coordinator — Lean & KPI Focus

Riverstone-Logistics; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Riverstone Logistics is seeking a Returns Coordinator to support site leaders and ensure operational effectiveness at the Orlando location. This role focuses on planning, scheduling, and maximizing site performance while handling returns from motor carrier routes.

You will adhere to LEAN six sigma principles, follow SOPs, report returns compliance, and work with carriers to meet KPIs. This role involves office and warehouse duties, with potential extended hours and travel as needed.

Qualifications

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills.
• Ability to adapt to changes in a fast-paced environment.
• Experience with routing, scheduling, and checking on delivery status.
• Ability to embrace new technology.

Responsibilities

• Adhere to LEAN six sigma principles throughout the warehouse.
• Follow SOPs for the product return and truck check-in process each day.
• Ensure accuracy with reason codes for each item returned to the facility.
• Ensure timely reporting of returns compliance.
• Ensure key performance indicators are met.
• Support dispatching, routing, and tracking transportation activities.
• Foster open and positive team communication.
• Build rapport with Motor Carriers and clients.
• Hold Motor Carriers accountable for returned/damaged product and report findings to site leadership.
• Communicate daily/shift goals and implement plans to achieve them; motivate staff and provide progress updates.
• Perform other duties as assigned.

Skills

Strong people management

Operational management

Verbal and written communications

Interpersonal skills

Adaptability

Routing and scheduling experience

Embracing new technology

Education

High School Diploma/GED

Job description

Riverstone Logistics is seeking a Returns Coordinator to support site leaders and ensure operational effectiveness at the Orlando location. This role focuses on planning, scheduling, and maximizing site performance while handling returns from motor carrier routes.

You will adhere to LEAN six sigma principles, follow SOPs, report returns compliance, and work with carriers to meet KPIs. This role involves office and warehouse duties, with potential extended hours and travel as needed.