Logistics Operations Clerk - Route & Paperwork Specialist

Old Dominion Freight Line; Santa Rosa (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Disability insurance

401k with company match

Tuition Reimbursement

Paid time off

Holidays

Job summary

Old Dominion Freight Line is seeking an Operations Clerk to provide administrative support to the operations team. You will assist with driver routing, paperwork processing, and customer communication, ensuring accurate, timely documentation and DOT compliance.

The role emphasizes teamwork and strong attention to detail in a fast-paced environment. Ideal candidates will have 3 years of office/ops experience in transportation, proficiency with AS400 and SAP, and excellent communication skills.

Qualifications

• High School Degree or equivalent preferred.
• 3 year of office and/or operations experience, preferably in the transportation industry
• Experience in using handheld computers/scanners preferred
• Experience with AS400 and SAP preferred
• Excellent verbal and written communication skills
• Detail oriented
• Proficient in Microsoft applications, such as Outlook, Word and Excel

Responsibilities

• Answer telephones and emails in a prompt and courteous manner to provide customer service including setting appointments and tracing shipments
• Prepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness
• Prepare a variety of documents and reports using AS400 and SAP Scan documents such as Bill of Ladings and Delivery Receipts into our system
• Close city pickups to the dock and generate manifests for the dockworkers
• Assist supervisors with assigning drivers to routes and processing drivers’ paperwork
• Prepare a variety of transportation related documents including dock delivery/drop offs, driver returns, and damage/overage documents
• Provide exceptional customer service to internal and external customers

Skills

Customer service

Communication

Detail oriented

Microsoft Office

Education

High School Diploma or equivalent

Tools

AS400

SAP

Job description

Old Dominion Freight Line is seeking an Operations Clerk to provide administrative support to the operations team. You will assist with driver routing, paperwork processing, and customer communication, ensuring accurate, timely documentation and DOT compliance.

The role emphasizes teamwork and strong attention to detail in a fast-paced environment. Ideal candidates will have 3 years of office/ops experience in transportation, proficiency with AS400 and SAP, and excellent communication skills.