Customer Service Specialist, Freight & Logistics

Old Dominion Freight Line; Hagerstown (MD); Presencial; USD 27.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Vision and dental

Disability coverage

401k with company match

Life Insurance

Wellness Program

Paid time off

Holidays

Descripción de la vacante

Old Dominion Freight Line is hiring a Customer Service Representative to deliver exceptional service in a high-volume service center. You will handle calls and emails, provide rate quotes and shipment updates, and help customers complete Bills of Lading and freight labeling.

The role emphasizes accurate communication, attention to detail, and proficiency with Microsoft Office in a team-oriented OD family culture.

Formación

• High School diploma or equivalent preferred.
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail and excellent written and verbal communication.
• Proficiency with Microsoft Office; AS400 experience preferred.

Responsabilidades

• Answer phones and respond to emails in a courteous and timely manner.
• Provide rate quotes, sales bids, status updates on shipments, and assist with Bill of Lading and freight labeling.
• Respond to customer issues and questions promptly.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties such as mailing, filing and copying.
• Scan documents such as Bills of Lading and Delivery Receipts into the system.

Conocimientos

Customer service experience

Attention to detail

Communication skills

Multitasking

AS400 experience

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Old Dominion Freight Line is hiring a Customer Service Representative to deliver exceptional service in a high-volume service center. You will handle calls and emails, provide rate quotes and shipment updates, and help customers complete Bills of Lading and freight labeling.

The role emphasizes accurate communication, attention to detail, and proficiency with Microsoft Office in a team-oriented OD family culture.