Operations Clerk - 2nd Shift

Old Dominion Freight Line, Inc.; Phoenixville (Chester County); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Short/Long Disability

401k with company match

Tuition Reimbursement

Life Insurance

Job summary

Old Dominion Freight Line, Inc. in the Phoenixville area is seeking an Operations Clerk to provide administrative support to the operations team, coordinating with drivers to assign routes and processing paperwork.

Responsibilities include answering phones and emails, tracing shipments, preparing daily freight paperwork and DOT files, and handling documents with AS400 and SAP; offering customer service to internal and external customers.

Qualifications

• High School Degree or equivalent preferred.
• 3 years of office and/or operations experience, preferably in the transportation industry.
• Experience using handheld computers/scanners preferred.
• Experience with AS400 and SAP preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answer telephones and emails promptly to provide customer service, including setting appointments and tracing shipments.
• Prepare and maintain daily paperwork to move freight, including DOT files, ensuring confidentiality, accuracy and timeliness.
• Prepare documents and reports using AS400 and SAP; scan Bills of Lading and Delivery Receipts into the system.
• Close city pickups to the dock and generate manifests for dockworkers.
• Assist supervisors with assigning drivers to routes and processing drivers’ paperwork.
• Prepare transportation documents including dock deliveries, driver returns, and damage/overage documents.
• Provide exceptional customer service to internal and external customers.

Skills

Verbal communication

Written communication

Detail orientation

Education

High School degree or equivalent

Tools

AS400

SAP

Outlook

Word

Excel

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.Old Dominion Freight Line is currently recruiting for an Operations Clerk to join the OD family Culture. This clerk will successfully provide administrative assistance to the operations department including working with drivers to assign routes and process paperwork, answering telephones to set appointments, trace shipments or route to the appropriate person.Responsibilities:Answer telephones and emails in a prompt and courteous manner to provide customer service including setting appointments and tracing shipmentsPrepare and maintain daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timelinessPrepare a variety of documents and reports using AS400 and SAPScan documents such as Bill of Ladings and Delivery Receipts into our systemClose city pickups to the dock and generate manifests for the dockworkersAssist supervisors with assigning drivers to routes and processing drivers’ paperworkPrepare a variety of transportation related documents including dock delivery/drop offs, driver returns, and damage/overage documentsProvide exceptional customer service to internal and external customersQualifications:High School Degree or equivalent preferred.3 year of office and/or operations experience, preferably in the transportation industryExperience in using handheld computers/scanners preferredExperience with AS400 and SAP preferredExcellent verbal and written communication skillsDetail orientedProficient in Microsoft applications, such as Outlook, Word and ExcelWorking Days:Monday,Tuesday,Wednesday,Thursday,Friday,Working Shift:EveningWork days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:Great Health Benefits including a Zero premium medical plan for employee only coverageVision & DentalShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 260+ service centersOld Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).If you have questions regarding this posting or require assistance with the application process, please click here for contact information.