Logistics & Operations Assistant

Valatam; United States; Teletrabalho; USD 7800 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hourly rate 696–1,044 USD/month

Annual pay increments

Discretionary client bonuses

7 US federal holidays + 4 paid PTO

Monthly medical insurance stipend

Birthday/Anniversary bonuses + Wellnes

Unlimited online fitness classes

Resumo da oferta

Valatam is hiring for a 100% remote, full-time Operations/Administrative role. You will support multiple departments including Operations, Billing, and Customer Communication, handling tasks with high attention to detail across time zones.

The ideal candidate speaks English and Spanish, has 2–5 years in related roles, and can work independently with minimal supervision. Experience with Asana/Notion/Trello and MS Office is a plus.

Qualificações

• 2–5 years of experience in operations, administrative support, or customer-facing roles.
• Fluent English and Spanish.
• Comfortable with minimal supervision and managing multiple priorities.
• Ability to adapt to evolving workflows.
• Experience with project management tools (Asana/Notion/Trello) is a plus.
• Proficient in Google Workspace and Microsoft Office.

Responsabilidades

• Execute and monitor administrative tasks across departments within established timelines.
• Maintain accurate data entry and CRM records.
• Respond to customer and internal inquiries via email and chat professionally.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Keep customer files and notes organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify delays or issues and escalate to the coordinating team.
• Perform other related tasks as needed.

Conhecimentos

Fluent English (C1/C2)

Spanish

Multi-tasking

Communication

Problem solving

Independent work

Formação académica

Bachelor's or Associate's degree

Ferramentas

Asana

Notion

Trello

Google Workspace

Microsoft Office

Descrição da oferta de emprego

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

You are the right fit for this role if you thrive in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. Working hours: 6:00 AM – 2:00 PM PST (9:00 AM – 6:00 PM EST)

Key Responsibilities

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a professional and timely manner.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records remain organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify potential issues or delays and escalated them to the appropriate coordinator.
• Other similar or related tasks.

• Fluent English (C1/C2) and Spanish.
• 2 – 5 years of experience in operations, administrative support, or customer-facing roles.
• Comfortable working with minimal supervision and managing multiple priorities simultaneously.
• Ability to make light decisions and adapt to partially documented or evolving workflows.
• Experience with Asana, Notion, Trello, or similar project management tools is a plus.
• Proficiency with Google Workspace and Microsoft Office.
• Excellent communication and problem-solving skills.
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
• Bachelor's or Associate's degree preferred.

Our Core Values at Work

We live byACTION(get things done),CARE(help others and do things right),OUTSTANDING(operate at the highest standards),DEPENDABLE(own every commitment), andENERGY(bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to USD $696 – $1,044/month (experience-based).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.