Logistics Operations Admin Coordinator

NXTPoint Logistics; La Vergne (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

NXTPoint Logistics in Tennessee seeks a detail‑oriented coordinator to support day‑to‑day home delivery operations. You will act as a liaison between customers, Operations, Independent Contractors, and internal support teams to ensure timely and accurate service execution.

Responsibilities include handling inquiries, coordinating orders, maintaining delivery documentation (BOLs, service orders, manifests), routing support, and generating routine reports to aid daily activity.

Qualifications

• College degree preferred but not required.
• Previous office experience required.
• Experience working in a warehouse or logistics environment preferred.

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.

Skills

MS Office

Education

College degree preferred

Job description

NXTPoint Logistics in Tennessee seeks a detail‑oriented coordinator to support day‑to‑day home delivery operations. You will act as a liaison between customers, Operations, Independent Contractors, and internal support teams to ensure timely and accurate service execution.

Responsibilities include handling inquiries, coordinating orders, maintaining delivery documentation (BOLs, service orders, manifests), routing support, and generating routine reports to aid daily activity.