Logistics Admin & Operations Coordinator

NXTPoint Logistics; West Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

NXTPoint Logistics, a Carrier/3PL in South Carolina, seeks a Coordinator to support day-to-day home delivery operations and serve as a liaison among customers, Operations, Independent Contractors, and internal support teams to ensure timely and accurate service execution.

Responsibilities include handling inquiries, updating orders, maintaining documentation such as BOLs and service orders, and assisting with reporting to support daily activities.

Qualifications

• Proficient in MS Excel, Outlook and Word.
• Strong teamwork and communication abilities.
• Ability to organize, prioritize and adapt in a fast-paced environment.

Responsibilities

• Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
• Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
• Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
• Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
• Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
• Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
• Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
• Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
• Process and track returns, service requests, and shipment-related information as required.
• Maintain organized records and ensure the accurate distribution and retention of operational documentation.
• Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
• Perform other duties and responsibilities as assigned.

Skills

Microsoft Excel

Office Suite

Team player

Communication skills

Education

College degree preferred

Job description

NXTPoint Logistics, a Carrier/3PL in South Carolina, seeks a Coordinator to support day-to-day home delivery operations and serve as a liaison among customers, Operations, Independent Contractors, and internal support teams to ensure timely and accurate service execution.

Responsibilities include handling inquiries, updating orders, maintaining documentation such as BOLs and service orders, and assisting with reporting to support daily activities.