Logistics Incident Coordinator

Carvana; Tempe, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Carvana in Tempe, AZ is seeking an entry-level Logistics Support role focused on administrative tasks and incident resolution across the nationwide network.

You will communicate with teams by phone and email, support real-time on-road incidents, and help maintain route integrity and service levels.

The ideal candidate has a high school diploma, 1+ year in customer service, and the ability to multitask in a fast-paced office environment.

Qualifications

• 1+ years of experience in a Customer Service role.
• Experience in Maintenance and/or Logistics preferred.
• Knowledge of DOT regulations and FMCSA a plus.

Responsibilities

• Prepare communications to team members and leadership.
• Interact via phone and email to resolve processes and SLAs.
• Assist in resolving on-road incidents and maintain route integrity.
• Serve as first contact for Vehicle Transporters and Advocates.
• Document real-time incidents and communicate status to leadership.

Skills

Customer service

Education

High School Diploma or GED

Job description

Carvana in Tempe, AZ is seeking an entry-level Logistics Support role focused on administrative tasks and incident resolution across the nationwide network.

You will communicate with teams by phone and email, support real-time on-road incidents, and help maintain route integrity and service levels.

The ideal candidate has a high school diploma, 1+ year in customer service, and the ability to multitask in a fast-paced office environment.