Transportation Coordinator

Carvana; Tempe, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Carvana in Tempe, AZ is seeking an entry-level Logistics Support role focused on administrative tasks and incident resolution across the nationwide network.

You will communicate with teams by phone and email, support real-time on-road incidents, and help maintain route integrity and service levels.

The ideal candidate has a high school diploma, 1+ year in customer service, and the ability to multitask in a fast-paced office environment.

Qualifications

• 1+ years of experience in a Customer Service role.
• Experience in Maintenance and/or Logistics preferred.
• Knowledge of DOT regulations and FMCSA a plus.

Responsibilities

• Prepare communications to team members and leadership.
• Interact via phone and email to resolve processes and SLAs.
• Assist in resolving on-road incidents and maintain route integrity.
• Serve as first contact for Vehicle Transporters and Advocates.
• Document real-time incidents and communicate status to leadership.

Skills

Customer service

Education

High School Diploma or GED

Job description

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

Position Overview:

The entry level position is responsible for handling administrative tasks and responsibilities associated with resolving nationwide network inquiries and on road escalation incidents. This position is not eligible for visa sponsorship.

What you’ll be doing:

• Prepare communications to appropriate team members and operations leadership.
• Interact with teams and departments by phone and email regarding processes, incident resolutions and service level objectives.
• Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
• Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
• Assist Specialist in locating vendors to drive excellent service while mitigating risks and downtime.
• Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
• Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.

What the job requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• High School Diploma, GED, or equivalent experience.
• 1+ years of experience in a Customer Service role.
• 1+ years of practical experience in Maintenance and/or Logistics.
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS.
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
• Ability to multitask and prioritize effectively.
• Ability to maintain professionalism in a fast-paced environment.
• Ability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.
• Ability to work in an office environment, with extensive use of computers.
• Ability to sit for up to eight hours per day.
• Ability to communicate clearly and concisely, both written and oral.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.