Logistics Distribution & Booking Supervisor

Expeditors International; Irving (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the公司

Employee Referral Program Bonus

Job summary

Expeditors International is seeking a Distribution Customer Service & Booking Supervisor to lead an office team handling orders, bookings, and client communication within a high-value facility environment. The role emphasizes reliability, inventory accuracy, and proactive service updates.

You will oversee CSR assignments, train staff, and ensure timely carrier bookings while maintaining compliance with SOPs and performance metrics. Strong Excel and WMS skills are highly valued.

Qualifications

• Customer service or logistics office experience, including lead or supervisory experience.
• Strong Excel, WMS and order-management skills; carrier booking experience a plus.

Responsibilities

• Manage work orders and CSR / Agent assignments across the shift.
• Oversee order intake, release and status updates in the WMS and customer systems.
• Book carriers and confirm pickups against order cut-off times and ship-date commitments.
• Maintain accurate inventory and transaction records; resolve exceptions with floor supervisors.
• Provide proactive order-status communication and escalation to client stakeholders.
• Prepare daily and weekly service reports for the Operations Manager.
• Train, coach and evaluate EI agents; maintain desk procedures and SOPs.
• Support QMR preparation with service data and issue summaries.

Skills

Lead or supervisory experience

Strong Excel

Customer service orientation

Tools

WMS

Carrier booking systems

Job description

Expeditors International is seeking a Distribution Customer Service & Booking Supervisor to lead an office team handling orders, bookings, and client communication within a high-value facility environment. The role emphasizes reliability, inventory accuracy, and proactive service updates.

You will oversee CSR assignments, train staff, and ensure timely carrier bookings while maintaining compliance with SOPs and performance metrics. Strong Excel and WMS skills are highly valued.