Logistics Booking & Customer Service Supervisor

Expeditors; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Entitlements

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors Distribution Supervisor role in Irving, Texas oversees a team handling orders, bookings and client communication. You will manage work orders, coordinate CSR/Agent assignments, and ensure timely order statuses in WMS and systems.

The position emphasizes leadership, accuracy, and customer service in a high-value logistics environment. The role requires experience in logistics office operations, lead or supervisory responsibilities, and strong Excel/WMS skills.

Qualifications

• Strong Excel, WMS and order-management skills.

Responsibilities

• Manage work orders and CSR/Agent assignments across the shift.
• Oversee order intake, release and status updates in the WMS and customer systems.
• Book carriers and confirm pickups against order cut-off times and ship-date commitments.
• Maintain accurate inventory and transaction records; resolve exceptions with floor supervisors.
• Provide proactive order-status communication and escalation to client stakeholders.
• Prepare daily and weekly service reports for the Operations Manager.
• Train, coach and evaluate EI agents; maintain desk procedures and SOPs.
• Support QMR preparation with service data and issue summaries.

Skills

Excel

WMS

Order management

Carrier booking

Tools

WMS

Job description

Expeditors Distribution Supervisor role in Irving, Texas oversees a team handling orders, bookings and client communication. You will manage work orders, coordinate CSR/Agent assignments, and ensure timely order statuses in WMS and systems.

The position emphasizes leadership, accuracy, and customer service in a high-value logistics environment. The role requires experience in logistics office operations, lead or supervisory responsibilities, and strong Excel/WMS skills.