Logistics Dispatcher - Fleet Coordination & Efficiency

ACERTUS; Antioch (AL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company paid time off

8 company paid holidays

401(k) with auto-enrollment

Casual dress code

Job summary

ACERTUS is hiring a Logistics Coordinator to plan and execute dispatch operations for our nationwide driver fleet. The role involves coordinating staff, evaluating requests, and communicating with customers to ensure on-time delivery.

You will maintain internal records, analyze performance, and develop plans to improve efficiency while complying with FMCSR and local regulations. The position requires outdoor work in all weather conditions.

Qualifications

• Minimum 2 years’ experience with Windows computer system and Microsoft Office Programs (Word, Excel, Outlook, etc.).
• Great oral and written communication skills.
• Decision-making and problem-solving skills.
• Ability to prioritize work according to deadlines and client expectations.
• Excellent time management and attention to detail
• Strong logistic and geographic skill set.
• High School Diploma or GED.
• Prior experience working with transportation software a plus.
• Personal responsibility to manage change.

Responsibilities

• Motivate a staff of professional drivers and other dispatch/operations personnel.
• Evaluate incoming pick-up and delivery requests and determine driver assignments.
• Analyze client orders and available driving personnel to plan and execute within client needs and expectations.
• Maintain and update information in internal systems to ensure proper communication with both internal and external customers.
• Communicate with personnel or customers to estimate time of delivery or pickups.
• Coordinate with driving personnel to ensure customer satisfaction.
• Analyze reports on daily basis and identify areas of improved efficiency.
• Develop action plans with driving personnel to reduce service failure.
• Ensure compliance with all FMCSR, State and Local regulations regarding dispatch operations and safe driving operations.
• Ensures driver maintains and submit receipts for all services performed.
• Must be comfortable working outside in all weather conditions.
• Other duties as assigned.

Skills

Communication

Decision-making

Problem-solving

Time management

Attention to detail

Logistics & geography

Customer service

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Transportation software

Job description

ACERTUS is hiring a Logistics Coordinator to plan and execute dispatch operations for our nationwide driver fleet. The role involves coordinating staff, evaluating requests, and communicating with customers to ensure on-time delivery.

You will maintain internal records, analyze performance, and develop plans to improve efficiency while complying with FMCSR and local regulations. The position requires outdoor work in all weather conditions.