Logistics Dispatcher & Driver Support

Red White & Blue Thrift Store; Des Plaines (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Red White & Blue Thrift Store in Des Plaines, IL is seeking a reliable Dispatcher to join our team. You will dispatch drivers, manage schedules, and optimize stops along routes while serving as the customer service liaison for donors, customers, and partners.

You'll handle incoming calls, coordinate pickups with the Head Driver, provide drivers with information, address inquiries, and maintain accurate records using dispatch software.

Qualifications

• Experience in dispatching, logistics, or related field preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• High school diploma or GED preferred.

Responsibilities

• Handle incoming calls from customers, donors, and partners with a positive experience.
• Bridge between customers and pickup drivers, coordinating communication and pickups.
• Schedule and coordinate pickup requests with the Head Driver to meet service expectations.
• Support drivers with essential information and updates during assignments.
• Address customer issues promptly and maintain high satisfaction.
• Multitask across calls, dispatch requests, and inquiries while maintaining professionalism.
• Serve as central communications hub for the thrift store between customers, drivers, and staff.
• Make quick decisions and problem-solve to resolve issues as they arise.
• Utilize dispatch software and equipment to streamline operations and records.
• Provide administrative support to store leadership and assist with pricer research as needed.
• Provide feedback on drivers' performance and adherence to procedures.

Skills

Dispatching

Organization

Time management

Communication

Customer service

Teamwork

Education

High school diploma or GED

Tools

Dispatch software

Communication equipment

Job description

Red White & Blue Thrift Store in Des Plaines, IL is seeking a reliable Dispatcher to join our team. You will dispatch drivers, manage schedules, and optimize stops along routes while serving as the customer service liaison for donors, customers, and partners.

You'll handle incoming calls, coordinate pickups with the Head Driver, provide drivers with information, address inquiries, and maintain accurate records using dispatch software.