Logistics Dispatcher - Career Growth & Customer Focus

Zuern Building Products Inc; Town of Addison (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k with company match

Profit sharing

PTO & holidays

Job summary

Zuern Building Products Inc. is seeking a Dispatcher for our Allenton location. The role coordinates daily delivery schedules, communicates with sales and drivers, and supports customers to ensure on-time, accurate deliveries.

The Dispatcher will work closely with sales, operations, drivers, and customers to resolve issues, manage order revisions, and help maintain a positive customer experience. This position requires attention to detail and strong teamwork.

Qualifications

• Requires a High School Diploma and lumberyard experience, or a 2-4 year degree related to business or the construction industry.
• Proficient with computer systems and BisTrack software.
• Strong math, measurements, and calculation skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and proactive thinking.
• Excellent oral and written communication and customer service skills.

Responsibilities

• Coordinate daily delivery schedules and routes.
• Communicate with sales teams about deliveries, returns, and scheduling needs.
• Collaborate with drivers, yard teams, receiving teams, and other dispatchers to ensure efficient operations.
• Act as contact for contractors regarding order revisions and additions.
• Manage invoicing, order processing, and returns.
• Assist with inventory management and cycle counts.
• Monitor deliveries and adjust schedules as needed.
• Use BisTrack and other systems to manage orders and delivery information.
• Provide delivery updates to customers and resolve issues professionally.
• Support yard and receiving operations as needed.
• Collaborate across departments to ensure a smooth customer experience.
• Perform other operational and administrative duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Education

High School Diploma

2–4 year degree in business or construction

Tools

BisTrack

Forklift operation

Job description

Zuern Building Products Inc. is seeking a Dispatcher for our Allenton location. The role coordinates daily delivery schedules, communicates with sales and drivers, and supports customers to ensure on-time, accurate deliveries.

The Dispatcher will work closely with sales, operations, drivers, and customers to resolve issues, manage order revisions, and help maintain a positive customer experience. This position requires attention to detail and strong teamwork.