Zuern - Allenton| Dispatcher

Watertownchamber; Wisconsin; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Family-valued culture

Competitive pay

Career growth

Medical, Vision, and Dental coverage

Health Savings & Flex Plan

401k & Roth with company match

Profit sharing program

Company paid life insurance

Voluntary short term disability and/or

PTO and paid holidays

Job summary

Zuern Building Products is seeking a Dispatcher at our Allenton location to coordinate daily delivery schedules, communicate with sales, and support drivers and yard teams for smooth operations.

You will manage orders, invoicing, returns, and inventory while collaborating across departments to meet customer expectations and ensure timely deliveries. This position requires strong problem solving, computer skills, and a dedicated customer service mindset.

Qualifications

• High School Diploma or lumberyard experience.
• 2-4 year degree related to business or construction preferred.
• Strong computer skills and BisTrack proficiency.
• Excellent organizational and communication skills.
• Ability to lift up to 70 pounds.

Responsibilities

• Coordinate daily delivery schedules and routes.
• Communicate with sales about deliveries, returns, and scheduling needs.
• Collaborate with drivers, yard teams, receiving teams, and other dispatchers to ensure efficiency.
• Serve as a point of contact for contractors on order revisions and additions.
• Manage invoicing, order processing, and returns.
• Assist with inventory management and monthly cycle counts.
• Monitor deliveries throughout the day and adjust schedules as needed.
• Use BisTrack and other systems to manage orders and delivery information.
• Communicate delivery updates to customers.
• Resolve delivery concerns and customer issues professionally.
• Support yard and receiving operations when necessary.
• Collaborate across departments to ensure a smooth customer experience.

Skills

BisTrack

Customer service

Forklift operation

Multi-tasking

Education

High School Diploma or equivalent

2-4 year degree related to business or construction

Tools

BisTrack software

Job description

Description

Zuern Building Products is looking to hire a Dispatcher at our Allenton location. Are you someone who enjoys coordinating moving pieces, solving problems, and helping teams work together to deliver exceptional customer service? Would you like to join a growing company with a supportive team environment and opportunities for career growth?

As a Dispatcher at Zuern, you will play a key role in the daily coordination of deliveries, communication between departments, and support of our customers. This position serves as an important link between sales, operations, drivers, and customers to help ensure deliveries are scheduled efficiently and customer expectations are exceeded.

A Typical Day in This Role Includes:

• Coordinating daily delivery schedules and routes
• Communicating with sales teams regarding customer deliveries, returns, and scheduling needs
• Working closely with drivers, yard teams, receiving teams, and other dispatchers to ensure efficient operations
• Serving as a point of contact for contractors regarding order revisions and additions
• Managing invoicing, order processing, and returns
• Assisting with inventory management and monthly cycle counts
• Monitoring deliveries throughout the day and adjusting schedules as needed
• Utilizing BisTrack and other systems to manage orders and delivery information
• Communicating delivery updates and information to customers
• Resolving delivery concerns and customer issues in a professional manner
• Supporting yard and receiving operations when necessary
• Collaborating across departments to ensure a smooth customer experience
• Assisting with other operational and administrative duties as assigned

Requirements

• High School Diploma and lumberyard experience, or a 2-4 year degree related to business or the construction industry
• Strong computer skills and the ability to learn and utilize Zuern Building Products software systems, including BisTrack
• Strong mathematical skills, including the ability to work with measurements and calculations
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong problem-solving skills and ability to think proactively
• Excellent oral and written communication skills
• Outstanding customer service skills with a focus on building positive relationships
• Ability to work collaboratively with sales, operations, drivers, contractors, and customers
• Forklift experience or the ability to safely operate a forklift preferred
• Ability to lift up to 70 pounds and perform physical activities including bending, stooping, kneeling, climbing, and reaching
• Valid Wisconsin driver's license and the ability to operate company vehicles
• Ability to work both indoors and outdoors, with approximately 25% of the time spent in the yard and 75% indoors
• Positive attitude, flexibility, and commitment to supporting the team

Benefits

• Family-valued culture
• Competitive pay
• Career Growth
• Medical, Vision, and Dental coverage
• Health Savings & Flex Plan
• 401k & Roth plans with company match
• Profit sharing Program
• Company paid life insurance policy
• Voluntary short term disability and life insurance
• Paid time off (PTO) and paid holidays

Why Join Zuern?

At Zuern, we believe in developing our people and creating opportunities for growth. Many of our team members have built rewarding careers by taking on new challenges, expanding their skills, and pursuing new opportunities within the company.If you're looking for a position where you can make an impact, build relationships across multiple departments, and play an important role in serving our customers, we'd love to hear from you.