Logistics Dispatch Specialist – Driver Coordination & Support

Irving Oil; Concord (NH); Vor Ort; USD 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Annual bonus

401k match 4%

Paid vacation

Wellness program

Volunteer day

Donation matching

Zusammenfassung

Irving Oil is seeking an Delivery Dispatcher to coordinate and manage daily delivery events, balancing driver safety with customer needs. The role emphasizes strong communication with customers and internal teams to keep operations running smoothly.

The position requires 3-5 years in dispatch or related fields, a post-secondary background, and a collaborative mindset. Expect an onsite work environment with benefits and a focus on teamwork and reliability.

Qualifikationen

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment.
• Team player that can accept shared responsibility.

Aufgaben

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders.
• Calls are dispatched based on priority, coordinating with the Load builders and field representatives.
• Apply knowledge and policies to determine critical steps and ensure customers are billed correctly.
• Deliver status updates to Operations Managers and other internal teams.
• Propose improvements to optimize performance and resolve issues promptly.

Kenntnisse

Strong attention to detail

Organized

Communication skills

Ausbildung

Diploma/High School Equivalent

Jobbeschreibung

Irving Oil is seeking an Delivery Dispatcher to coordinate and manage daily delivery events, balancing driver safety with customer needs. The role emphasizes strong communication with customers and internal teams to keep operations running smoothly.

The position requires 3-5 years in dispatch or related fields, a post-secondary background, and a collaborative mindset. Expect an onsite work environment with benefits and a focus on teamwork and reliability.