Seasonal Delivery Dispatcher: Operations and Customer Support

Irving Oil Ltd.; Lebanon (NH); Ibrido; USD 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work Environment

Competitive Compensation

Paid Vacation

Wellness Support

Descrizione del lavoro

Irving Oil Ltd. is seeking a Seasonal Delivery Dispatcher in West Lebanon, NH.

The role focuses on coordinating and managing events that affect the delivery driver’s day, balancing safety with customer requirements, and supporting drivers and internal/external customers. You will handle emergency and non-emergency calls, work with Load Builders, ensure proper billing according to Sales Processes, and maintain critical call center metrics.

Competenze

• Post-secondary degree or equivalent experience is an asset.
• Experience in dispatch or a related field is beneficial.

Mansioni

• Receive emergency and non-emergency calls from customers, prioritizing calls based on importance.
• Coordinate with Load Builders to stay connected with customers and field representatives during scheduled work.
• Apply knowledge of policies and procedures to ensure customers are billed correctly per Sales Processes.
• Prioritize work and escalate emergencies as needed; reschedule less critical tasks.
• Deliver status updates to Operations Managers and internal teams.
• Propose improvements to optimize performance and resolve issues.
• Make time-sensitive decisions to support business objectives.
• Maintain call center metrics (Average Handle Time, after-call work, returned calls).
• Provide guidance to CSRs and Sales Representatives on building codes and gas codes, technician schedules, and whether customer requests can be fulfilled.

Conoscenze

Attention to detail

Organizational skills

Communication

Problem solving

Collaboration

Formazione

Post-secondary degree

Descrizione del lavoro

Irving Oil Ltd. is seeking a Seasonal Delivery Dispatcher in West Lebanon, NH.

The role focuses on coordinating and managing events that affect the delivery driver’s day, balancing safety with customer requirements, and supporting drivers and internal/external customers. You will handle emergency and non-emergency calls, work with Load Builders, ensure proper billing according to Sales Processes, and maintain critical call center metrics.