Seasonal Delivery Dispatcher: Optimize Routes

Irving Oil; West Lebanon (NH); In loco; USD 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

401k match up to 4%

Paid vacation

Wellness allowance

Personal care days

Employee & Family Assistance Program

Descrizione del lavoro

Irving Oil is seeking a Seasonal Delivery Dispatcher to coordinate delivery activities, balance driver safety with customer requirements, and support drivers and internal/external customers. The role emphasizes communication, decision-making, and process adherence in a fast-paced environment.

The position offers bonuses, retirement benefits, and vacation benefits, with opportunities for personal wellness and continuous growth within a collaborative team.

Competenze

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years’ experience in dispatch or related field, preferably in a contact center or transportation environment.

Mansioni

• Receive calls from customers, record information, and prioritize based on importance.
• Coordinate with Load Builders to connect customers and field staff during scheduled work.
• Apply knowledge of policies and Sales Processes to ensure proper billing.
• Prioritize, reschedule, and elevate emergency work as needed.
• Provide status updates to Operations Managers and internal teams.
• Suggest improvements to optimize performance and resolve issues.
• Make time-sensitive decisions to support business objectives.
• Maintain call center metrics and guide CSRs/Sales on codes and technician schedules.

Conoscenze

Attention to detail

Organizational skills

Communication skills

Problem solving

Collaboration

Formazione

Diploma/High School Equivalent

Descrizione del lavoro

Irving Oil is seeking a Seasonal Delivery Dispatcher to coordinate delivery activities, balance driver safety with customer requirements, and support drivers and internal/external customers. The role emphasizes communication, decision-making, and process adherence in a fast-paced environment.

The position offers bonuses, retirement benefits, and vacation benefits, with opportunities for personal wellness and continuous growth within a collaborative team.