Delivery Dispatcher & Operations Coordinator

irvingoil; Concord (NH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Onsite collaboration

Annual bonus

401(k) match

Flexible benefits

Paid vacation

Wellness program

Volunteer day & donation matching

Job summary

Irving Oil is seeking a Delivery Dispatcher in Concord, NH to coordinate the daily delivery operations and balance driver safety with customer requirements. You will support drivers and work with internal and external customers to keep schedules on track.

The role emphasizes clear communication, coordination with Load builders, and applying company policies to ensure accurate billing and smooth execution. An onsite, collaborative environment and a strong benefits package accompany the

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment
• Team player that can accept shared responsibility

Responsibilities

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders. Calls are dispatched based on priority
• Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work. The Dispatcher is responsible for executing on the schedule that the Load builder creates with ongoing communication between the two roles
• Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the Sales Processes to ensure customers are billed appropriately
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties
• Bring forward and implement recommendations to optimize performance and proactively resolve issues. Determining who will assist when required (e.g. two person jobs)
• Maintain call center metrics (Average Handle Time, after call work, returned calls)
• Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers' requests

Skills

Strong attention to detail

Organized

Communication skills

Education

Diploma/High School Equivalent

Job description

Irving Oil is seeking a Delivery Dispatcher in Concord, NH to coordinate the daily delivery operations and balance driver safety with customer requirements. You will support drivers and work with internal and external customers to keep schedules on track.

The role emphasizes clear communication, coordination with Load builders, and applying company policies to ensure accurate billing and smooth execution. An onsite, collaborative environment and a strong benefits package accompany the