Logistics Dispatch Coordinator - On-Site (Linehaul & Ops)

FedEx; Morgantown (WV); On-site; USD 33,000 - 41,000; Full time

Job summary

FedEx Corporation in Morgantown, WV is seeking a logistics dispatcher to coordinate linehaul dispatch and maintain equipment records. You will monitor metrics, communicate with contractors, and address service issues to uphold safety, cost, and quality standards.

The role requires a high school diploma or GED (Bachelor's preferred) and experience in administrative support or dock operations. Occasional training and development opportunities are available.

Qualifications

• High school diploma or GED required; Bachelor's degree in Business, Logistics or related area preferred.
• Administrative support, customer service or dock operations experience preferred.

Responsibilities

• Coordinate dispatch of linehaul transportation equipment and enter dispatch events into the system.
• Monitor facility reporting metrics on service, safety, cost, and quality daily and address issues with BC/AOs.
• Communicate with Independent Contractors and ISPs about load plan changes and implement them in Vision/VRP.
• Investigate customer service complaints to resolve issues and ensure satisfaction.
• Escalate unresolved issues to management as needed.
• Maintain vehicle maintenance records and ensure DOT regulations and insurance documents are up to date.
• Create and maintain files for equipment and drivers in compliance with DOT rules.
• Assist in driver training and participate in corrective action plans when needed.
• Support other duties as assigned and participate in continuous process improvements.

Skills

Customer service

Time management

Organizational skills

Multitasking

Verbal & written communication

Numerical data interpretation

Microsoft Office proficiency

DOT regulations knowledge

Education

High school diploma or GED

Bachelor's degree in Business or Logistics or related area (preferred)

Tools

Vision/VRP systems

Microsoft Office

Job description

FedEx Corporation in Morgantown, WV is seeking a logistics dispatcher to coordinate linehaul dispatch and maintain equipment records. You will monitor metrics, communicate with contractors, and address service issues to uphold safety, cost, and quality standards.

The role requires a high school diploma or GED (Bachelor's preferred) and experience in administrative support or dock operations. Occasional training and development opportunities are available.