Morning Logistics Ops Coordinator (Part-Time)

FedEx Corporation; Morgantown (WV); On-site; USD 21,000 - 28,000; Part time

Job summary

FedEx Corporation in Morgantown, WV seeks an Operations Support Coordinator in the pickup and delivery area. You will dispatch linehaul equipment, monitor metrics, and ensure DOT compliance while coordinating with BC/AOs, ICs, ISPs and temporary staff.

This role is 25 hours per week, Monday through Friday, 7:30 am to 12:30 pm, based at the FedEx location. Candidates should have strong customer service, multitasking, and data interpretation skills, plus proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.
• Administrative support, customer service or dock operations experience preferred.
• Knowledge of transportation regulations (DOT) and compliance requirements.
• Customer service, time management and multi-tasking in a fast-paced team environment.

Responsibilities

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis.
• Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary staff regarding load plan changes and updates in Vision/VRP systems.
• Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc., to ensure satisfaction.
• Escalates unresolved issues to appropriate management when needed.
• Maintains and updates vehicle maintenance information and ensures DOT requirements are adhered to for company and vendor equipment.
• Creates and maintains files for equipment and insurances; ensures DOT compliance for drivers (IC, ISP, Temporary).
• Coordinates dispatch of linehaul transportation equipment and enters dispatch events into the system; performs yard inventory.

Skills

Customer service

Time management

Communication skills

Data interpretation

Microsoft Office

Education

High school diploma or GED

Bachelor’s degree in Business or Logistics or related area

Tools

Vision/VRP systems

Job description

FedEx Corporation in Morgantown, WV seeks an Operations Support Coordinator in the pickup and delivery area. You will dispatch linehaul equipment, monitor metrics, and ensure DOT compliance while coordinating with BC/AOs, ICs, ISPs and temporary staff.

This role is 25 hours per week, Monday through Friday, 7:30 am to 12:30 pm, based at the FedEx location. Candidates should have strong customer service, multitasking, and data interpretation skills, plus proficiency with Microsoft Office.