Logistics Customer Service Coordinator (First Shift)

DHL Supply Chain; Wilmer (TX); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Wilmer, Texas, is seeking a Customer Service Representative to act as the primary contact between customers and operations. You will process orders, coordinate activities, and provide shipment updates to ensure excellent service.

The role requires warehouse experience, strong computer skills (Outlook/Word/Excel), and the ability to work in a fast-paced environment while collaborating with operations and site leadership to meet business objectives.

Qualifications

• Minimum 1-2 years of customer service experience in a warehouse/logistics environment.
• Previous warehouse experience required; Experience supporting order management, inventory, shipping, receiving, or transportation processes.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Coordinate operational activities with operations teams and site leadership to support business objectives.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Warehouse experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Multitasking

Education

High School Diploma or Equivalent

Tools

WMS

Job description

DHL Supply Chain in Wilmer, Texas, is seeking a Customer Service Representative to act as the primary contact between customers and operations. You will process orders, coordinate activities, and provide shipment updates to ensure excellent service.

The role requires warehouse experience, strong computer skills (Outlook/Word/Excel), and the ability to work in a fast-paced environment while collaborating with operations and site leadership to meet business objectives.