Logistics Customer Support Specialist

werner; Omaha (NE); On-site; USD 36,000 - 52,000; Full time

Job summary

Werner Enterprises in Omaha is seeking an entry-level Logistics Support Clerk to assist with booking loads, tracking statuses and providing frontline customer service.

Responsibilities include data entry in Word/Excel/Access, scheduling pickups, preparing paperwork, generating reports and maintaining stakeholder files. HS diploma required; 1–3 years customer service preferred; transportation experience a bonus.

Qualifications

• High school graduate or equivalent.
• 1–3 years of customer service experience preferred.
• Zero to six months customer transportation experience preferred.

Responsibilities

• Collect, review and enter shipment information in the computer using Word, Access and Excel via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding status and location of shipments; contact carriers or access systems to trace shipments.
• Schedule pickup and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files in the computer system for assigned projects.

Skills

Customer service

Data entry

Scheduling

Communication

Education

High school diploma

Tools

Microsoft Word

Excel

Access

Internet

Job description

Werner Enterprises in Omaha is seeking an entry-level Logistics Support Clerk to assist with booking loads, tracking statuses and providing frontline customer service.

Responsibilities include data entry in Word/Excel/Access, scheduling pickups, preparing paperwork, generating reports and maintaining stakeholder files. HS diploma required; 1–3 years customer service preferred; transportation experience a bonus.