Customer Service Assistant

werner; Omaha (NE); On-site; USD 36,000 - 52,000; Full time

Job summary

Werner Enterprises in Omaha is seeking an entry-level Logistics Support Clerk to assist with booking loads, tracking statuses and providing frontline customer service.

Responsibilities include data entry in Word/Excel/Access, scheduling pickups, preparing paperwork, generating reports and maintaining stakeholder files. HS diploma required; 1–3 years customer service preferred; transportation experience a bonus.

Qualifications

• High school graduate or equivalent.
• 1–3 years of customer service experience preferred.
• Zero to six months customer transportation experience preferred.

Responsibilities

• Collect, review and enter shipment information in the computer using Word, Access and Excel via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding status and location of shipments; contact carriers or access systems to trace shipments.
• Schedule pickup and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files in the computer system for assigned projects.

Skills

Customer service

Data entry

Scheduling

Communication

Education

High school diploma

Tools

Microsoft Word

Excel

Access

Internet

Job description

This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.

ESSENTIAL JOB FUNCTIONS

• Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments.
• Schedule pick up and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.).

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• P.C. computer experience required.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.

PHYSICAL REQUIREMENTS

• Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person.
• Standing and walking. 0-24 %
• Climbing, stooping, squatting and kneeling. 0-24 %
• Dexterity: utilizing phone, typing, and writing. 75-100 %
• Lift in excess of 10 pounds. 0-24 %

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans.

We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

• 401(k) plan
• Stock purchase plan
• Paid time off
• Life insurance
• Disability plans
• Other optional supplemental coverage

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.