Customer Service Assistant

Werner Enterprises Inc; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Werner Enterprises in Omaha, NE seeks an entry-level Logistics Support role to assist with booking loads, answering inquiries, and performing clerical tasks across shipping documentation and data entry.

You will collect shipment details, schedule pickups, generate reports, and maintain stakeholder files, leveraging Word, Excel, Access, and company systems. This position offers growth within transportation logistics and a supportive team.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service experience preferred.
• Zero to six months customer transportation experience preferred.

Responsibilities

• Assist with booking loads and scheduling pickups/deliveries.
• Handle customer and carrier inquiries regarding shipment status and location.
• Collect, review and enter shipment information in company systems.
• Prepare shipping paperwork as needed and generate reports for stakeholders.

Skills

Customer service

Data entry

Phone support

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Internet

Job description

This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.

ESSENTIAL JOB FUNCTIONS

• Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet.
• This data is collected via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments.
• This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments.
• Schedule pick up and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.).

EDUCATION AND EXPERIENCE

High school graduate or equivalent experience. P.C. computer experience required. One to three years customer service experience preferred. Zero to six months customer transportation experience preferred.

PHYSICAL REQUIREMENTS

Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting and kneeling. 0-24 % Dexterity: utilizing phone, typing, and writing. 75-100 % Lift in excess of 10 pounds. 0-24 %

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.