Logistics Customer Support Specialist

Jewelers Mutual Group; Neenah (WI); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits

Performance bonuses

Generous paid time off

401(k) with company contributions

50% charitable gift matching

Paid volunteer time

Great Place to Work Certified

Descripción de la vacante

Jewelers Mutual Group in Neenah, Wisconsin, is seeking a Logistics Customer Service Representative I to support our Shipping Solution product. You will handle inbound calls and outbound outreach, onboard new customers, train users on the online platform, and coordinate carrier orders while ensuring adherence to security protocols and SOPs.

The role operates Monday–Friday, 9:00 am–5:30 pm CST, with Saturday coverage as needed.

Formación

• High school degree or equivalent.
• 1 to 3 years of customer service experience.
• Familiarity with Microsoft Office.
• Property/casualty insurance background and jewelry industry experience are helpful.

Responsabilidades

• Handle customer requests, answer incoming phone calls and respond to inquiries in accordance with established service standards and standard operating procedures, providing exceptional customer service.
• Troubleshoot customer system issues to find appropriate solutions for their unique situations.
• Assist customers with their inquiries regarding services offered by the company including small parcel shipping, transit insurance and Anti-Money Laundering compliance. This includes training new customers in use of the company’s online services.
• Correct and submit carrier supply orders for clients.
• Onboard new customers including training on navigation of our online shipping platform and address any immediate questions.
• Effectively communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
• Recreate customer system issues to find appropriate solutions for their unique situations.
• Monitor the shipping email inbox and respond to customer inquiries.

Conocimientos

Customer service

Communication

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Jewelers Mutual Group in Neenah, Wisconsin, is seeking a Logistics Customer Service Representative I to support our Shipping Solution product. You will handle inbound calls and outbound outreach, onboard new customers, train users on the online platform, and coordinate carrier orders while ensuring adherence to security protocols and SOPs.

The role operates Monday–Friday, 9:00 am–5:30 pm CST, with Saturday coverage as needed.