Logistics Customer Care Specialist - Onboarding & Support

Jewelers-Mutual-Group; Neenah (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

Jewelers Mutual Group is seeking a Logistics Customer Service Representative (CSR) I to handle inbound and outbound calls for our Shipping Solution product. You will support clients with inquiries and perform operational tasks aligned with our security SOPs.

The role follows a Monday–Friday schedule, 9:00am–5:30pm CST, with occasional Saturday coverage as needed. We value agility, accountability, and collaboration as part of our routine operations.

Qualifications

• High school degree or equivalent.
• 1 to 3 years of customer service experience.
• Familiarity with Microsoft Office.
• Property/casualty insurance background and jewelry industry experience are helpful.

Responsibilities

• Handle inbound and outbound customer calls and inquiries per service standards and SOPs.
• Troubleshoot customer system issues to find solutions.
• Assist customers with services including small parcel shipping, transit insurance, and AML compliance; train new customers on online services.
• Correct and submit carrier supply orders for clients.
• Onboard new customers and train on navigating our online shipping platform.
• Communicate via email with carriers and clients to resolve inquiries and open investigations on missing packages.
• Recreate customer system issues to identify solutions.
• Monitor the shipping email inbox and respond to inquiries.

Skills

Customer service

Education

High school degree or equivalent

Tools

Microsoft Office

Job description

Jewelers Mutual Group is seeking a Logistics Customer Service Representative (CSR) I to handle inbound and outbound calls for our Shipping Solution product. You will support clients with inquiries and perform operational tasks aligned with our security SOPs.

The role follows a Monday–Friday schedule, 9:00am–5:30pm CST, with occasional Saturday coverage as needed. We value agility, accountability, and collaboration as part of our routine operations.