Logistics Customer Success Coordinator

Total Quality Logistics; Louisville (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Tuition reimbursement

Training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Referral bonus

Job summary

Total Quality Logistics is seeking a Customer Service Coordinator in Louisville, KY. You will become a subject matter expert on administrative tasks for your accounts, manage tasks in internal systems, and coordinate shipments from pickup to delivery.

You’ll assist with billing and payments and resolve shipping issues with professionalism. Ideal candidates have at least 1 year of customer service experience and a proven attendance record.

Qualifications

• 1+ year customer service experience preferred
• Hall of fame work ethic with a history of excellent attendance

Responsibilities

• Become the subject matter expert on all administrative tasks related to your aligned account(s)
• Document and manage all tasks in our internal systems
• Schedule appointments and help coordinate shipments from pickup to delivery
• Help resolve shipping issues with a high level of professionalism
• Provide excellent customer service to internal and external stakeholders
• Support with billing and payment processing as needed

Skills

Customer service

Verbal communication

Microsoft Office

Tools

Microsoft Office

Job description

Total Quality Logistics is seeking a Customer Service Coordinator in Louisville, KY. You will become a subject matter expert on administrative tasks for your accounts, manage tasks in internal systems, and coordinate shipments from pickup to delivery.

You’ll assist with billing and payments and resolve shipping issues with professionalism. Ideal candidates have at least 1 year of customer service experience and a proven attendance record.