Logistics & Customer Support Pro

Pay Junction; Santa Barbara (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

PayJunction in Santa Barbara, CA is seeking a Customer Support & Logistics Specialist to manage orders, inventory, and equipment inquiries from our in-office team. You will collaborate across departments to deliver timely solutions and excellent customer service while supporting logistics processes.

The ideal candidate has at least 1 year in a shipping environment, strong communication skills, and a proactive, detail-oriented mindset.

Qualifications

• 1 year experience in a shipping environment is required.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organized.
• Experience with Zendesk or other CRM is a plus.
• Tech savvy with ability to learn new software quickly.
• Proactive problem solving and good decision making.
• Team player with a collaborative attitude.

Responsibilities

• Oversee inventory tracking and management.
• Ship equipment to new and existing customers.
• Audit new accounts for accuracy.
• Process returned equipment and refurbish for reuse.
• Process RMAs for defective equipment.
• Bill customers for shipping and equipment purchases.
• Conduct delivery confirmations.
• Develop understanding of PayJunction technology, products and services.
• Provide level one troubleshooting and help customers with product features.
• Grow into expanded roles: customer support, new account builds, maintenance, and technical support.

Skills

Attention to detail

Excellent written communication

Verbal communication

Interpersonal communication

Multitasking

Problem solving

Proactive approach

Team collaboration

Adaptability

Learning new software

Process orientation

Tools

Zendesk

Job description

PayJunction in Santa Barbara, CA is seeking a Customer Support & Logistics Specialist to manage orders, inventory, and equipment inquiries from our in-office team. You will collaborate across departments to deliver timely solutions and excellent customer service while supporting logistics processes.

The ideal candidate has at least 1 year in a shipping environment, strong communication skills, and a proactive, detail-oriented mindset.