Logistics Customer Success Team Lead

Echo Global Logistics; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Roadtex Transportation, now part of Echo Global Logistics, is seeking an experienced supervisor to lead a team and ensure adherence to department and company policies. The role focuses on improving performance, compliance, and client service.

You will document issues, manage PTO coverage, approve shipments, and monitor master approvals and service levels, reporting daily to the CSR Director. Training new staff on SOPs and driving operational improvements completes the core responsibilities.

Qualifications

• 3–5 years of supervisory or team-leading experience.
• College degree preferred or equivalent experience.
• Excellent communication skills (verbal and written).
• Proven track record of driving teams to service clients successfully.
• Proficient in Microsoft Office.
• Ability to work in a fast-paced, multi-tasking environment.

Responsibilities

• Lead the team’s performance and ensure policy compliance.
• Address and document performance or compliance issues and elevate as needed.
• Manage PTO and vacation coverage to ensure continuous operations.
• Approve all Drop or CPU shipments with proper documentation.
• Ensure all 3 Rs, storage approvals and expedited shipments have dollar amounts and quotes.
• Monitor Master Approval File for accuracy and compliance before billing.
• Review service level reports and drive timely resolutions; inform CSR Director of issues daily.
• Train new team members on SOPs and operational efficiency.
• Suggest improvements to SOPs and processes to push the business forward.

Skills

Team leadership

Communication

MS Office

Multitasking

Education

College degree

Tools

Microsoft Office

Job description

Roadtex Transportation, now part of Echo Global Logistics, is seeking an experienced supervisor to lead a team and ensure adherence to department and company policies. The role focuses on improving performance, compliance, and client service.

You will document issues, manage PTO coverage, approve shipments, and monitor master approvals and service levels, reporting daily to the CSR Director. Training new staff on SOPs and driving operational improvements completes the core responsibilities.