Customer Success Leader – Logistics Ops & Team Growth

Echo Global Logistics, Inc; Greenfield (IN); On-site; USD 40,000 - 75,000; Full time

Job summary

Roadtex Transportation currently seeks a skilled supervisor to lead a fast-paced team in our nationwide LTL operations. You will ensure policy compliance, document issues, and escalate when needed, while approving shipments and maintaining accurate records. You will train new staff on SOPs and drive continuous improvement within the operation.

The role requires 3–5 years of supervisory experience, strong communication, and proficiency with Microsoft Office in a performance-driven environment.

Qualifications

• 3-5 years of previous supervisor experience or similar team leadership.
• Excellent communication skills (verbal/written).
• Proven track record in driving a team to successful outcomes servicing clients.

Responsibilities

• Lead team performance and ensure compliance with department and company policies and procedures.
• Address and document performance or compliance issues, escalate to upper management when necessary.
• Approve all Drop or CPU shipments and maintain master file for approval/tracking compliance.
• Monitor daily the Master Approval File to ensure accuracy and compliance before submitting to billing.
• Monitor Service level reports and follow up on shipments not resolved promptly, or direct team to report to CSR Director any noncompliance.
• Train new team members on SOPs and operational efficiencies to support the business.
• Actively communicate new ideas to SOPs to enhance operational efficiencies and push the business forward.

Skills

Supervisory experience

Communication skills

Multi-tasking

Education

College degree

Tools

Microsoft Office

Job description

Roadtex Transportation currently seeks a skilled supervisor to lead a fast-paced team in our nationwide LTL operations. You will ensure policy compliance, document issues, and escalate when needed, while approving shipments and maintaining accurate records. You will train new staff on SOPs and drive continuous improvement within the operation.

The role requires 3–5 years of supervisory experience, strong communication, and proficiency with Microsoft Office in a performance-driven environment.