Customer Success Supervisor

Roadtex; Greenfield (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Roadtex Transportation, a leading LTL carrier in the United States, seeks a capable supervisor to lead a team in a fast-paced logistics environment. You will ensure policy compliance, manage performance issues, and oversee shipments while maintaining staffing coverage and process accuracy.

The role requires 3–5 years of supervisory experience, excellent communication, and proficiency in Microsoft Office. You will drive efficiency, train new staff, and improve SOPs to support Roadtex's core

Qualifications

• 3–5 years of supervisor experience or equivalent in leading a team.
• College degree preferred or similar experience.
• Excellent communication skills (verbal/written).
• Proven track record in driving a team to successful outcomes in servicing clients.
• Proficient in Microsoft Office.
• Ability to and proven track record working in a fast pace and multi-tasking environment.

Responsibilities

• Lead their team's performance and ensure compliance to department and company policies.
• Address and document performance or compliance issues; escalate to upper management when necessary.
• Manage PTO and vacation coverage, ensuring adequate staffing.
• Approve all Drop or CPU shipments and record for approval/tracking compliance.
• Ensure all 3 Rs, storage approvals and expedited shipments have dollar amounts and quote IDs.
• Monitor Master Approval File daily for accuracy and compliance before billing.
• Monitor service level reports and follow up on shipments not resolved promptly; report issues daily to CSR Director.
• Train new team members on SOPs and operational efficiencies to support the business.
• Suggest improvements to SOPs and processes to push the business forward.

Skills

Team leadership

Communication skills

Problem solving

Multi-tasking

Education

College degree preferred

Tools

Microsoft Office

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Responsibilities

• Will lead their team's performance, compliance to department and company policies and procedures.
• Address and document performance or compliance issues, expedite to upper management for support when necessary.
• Manage compliance to PTO and vacation polices, always ensuring coverage
• Approve all Drop or CPU shipments- CSR will add to master file for approval/tracking compliance.
• Will ensure all 3 Rs, storage approvals and expedited shipments are given dollar amounts and quote IDs.
• Will monitor daily the Master Approval File to ensure accuracy and compliance is correct before submitting to billing
• Monitor the Service level reports and send out follow-up emails on shipments that are not resolved promptly or direct their team to send on-hand and final on-hand and report out to the CSR Director any noncompliance or issues within their teams daily
• Will be responsible for training new members of the team to ensure all SOP's and operational efficiencies are provided to the new employees to effectively support the business
• Actively communicate new ideas to SOP's and other processes to enhance operational efficiencies to push the business forward.

Requirements

• 3-5 years of previous supervisor experience or similar experience in leading a team
• College degree preferred or similar experience
• Excellent communication skills (verbal/written)
• Proven track record in driving a team to successful outcomes in servicing clients
• Proficient in Microsoft Office
• Ability to and proven track record working in a fast pace and multi-tasking environment

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.