Customer Success Supervisor

Echo Global Logistics, Inc; United States; Sur place; USD 64 000 - 93 000; Plein temps

Avantages offerts par ce poste

BOE Benefits

Résumé du poste

Echo Global Logistics is seeking a dedicated supervisor to lead the Roadtex Transportation team in the United States. The role focuses on driving team performance, ensuring policy compliance, and accurate payroll-related approvals for shipments and documentation.

You will train new team members, resolve compliance issues with upper management, and continuously improve SOPs to enhance throughput and customer satisfaction.

Qualifications

• 3-5 years of previous supervisor experience or similar experience in leading a team.
• College degree preferred or similar experience
• Excellent communication skills (verbal/written)
• Proven track record in driving a team to successful outcomes in servicing clients
• Proficient in Microsoft Office
• Ability to and proven track record working in a fast pace and multi-tasking environment

Responsabilités

• Will lead their team’s performance, compliance to department and company policies and procedures.
• Address and document performance or compliance issues, escalating to upper management for support when necessary.
• Manage compliance to PTO and vacation polices, always ensuring coverage. Approve all Drop or CPU shipments– CSR will add to master file for approval/tracking compliance.
• Will ensure all 3 Rs, storage approvals and expedited shipments are given dollar amounts and quote IDs.
• Will monitor daily the Master Approval File to ensure accuracy and compliance is correct before submitting to billing. Monitor the Service level reports and send out follow-up emails on shipments that are not resolved promptly or direct their team to send on-hand and final on-hand and report out to the CSR Director any noncompliance or issues within their teams daily.
• Will be responsible for training new members of the team to ensure all SOP’s and operational efficiencies are provided to the new employees to effectively support the business.
• Actively communicate new ideas to SOP’s and other processes to enhance operational efficiencies to push the business forward.

Connaissances

Communication skills

Team leadership

Client servicing

Multi-tasking

Formation

College degree preferred

Outils

Microsoft Office

Description du poste

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Responsibilities

• Will lead their team’s performance, compliance to department and company policies and procedures.
• Address and document performance or compliance issues, escalating to upper management for support when necessary.
• Manage compliance to PTO and vacation polices, always ensuring coverage Approve all Drop or CPU shipments– CSR will add to master file for approval/tracking compliance.
• Will ensure all 3 Rs, storage approvals and expedited shipments are given dollar amounts and quote IDs.
• Will monitor daily the Master Approval File to ensure accuracy and compliance is correct before submitting to billing Monitor the Service level reports and send out follow-up emails on shipments that are not resolved promptly or direct their team to send on-hand and final on-hand and report out to the CSR Director any noncompliance or issues within their teams daily
• Will be responsible for training new members of the team to ensure all SOP’s and operational efficiencies are provided to the new employees to effectively support the business.
• Actively communicate new ideas to SOP’s and other processes to enhance operational efficiencies to push the business forward.

Requirements

• 3-5 years of previous supervisor experience or similar experience in leading a team
• College degree preferred or similar experience
• Excellent communication skills (verbal/written)
• Proven track record in driving a team to successful outcomes in servicing clients
• Proficient in Microsoft Office
• Ability to and proven track record working in a fast pace and multi-tasking environment

Salary Range: $64,291-$93,479 Annually

B.O.E Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career!

Your recruiter will keep you informed on what that will look like for the role you are being considered for. During the recruiting process, our recruiting team will continue connecting with qualified candidates in a virtual setting and will have the option of in-office interviews depending on location and the role. For those who are joining the Echo family, your onboarding experience will also be conducted virtually until further notice.