Logistics Customer Success Lead

Echo Global Logistics, Inc; United States; Vor Ort; USD 64.000 - 93.000; Vollzeit

Benefits dieser Stelle

BOE Benefits

Zusammenfassung

Echo Global Logistics is seeking a dedicated supervisor to lead the Roadtex Transportation team in the United States. The role focuses on driving team performance, ensuring policy compliance, and accurate payroll-related approvals for shipments and documentation.

You will train new team members, resolve compliance issues with upper management, and continuously improve SOPs to enhance throughput and customer satisfaction.

Qualifikationen

• 3-5 years of previous supervisor experience or similar experience in leading a team.
• College degree preferred or similar experience
• Excellent communication skills (verbal/written)
• Proven track record in driving a team to successful outcomes in servicing clients
• Proficient in Microsoft Office
• Ability to and proven track record working in a fast pace and multi-tasking environment

Aufgaben

• Will lead their team’s performance, compliance to department and company policies and procedures.
• Address and document performance or compliance issues, escalating to upper management for support when necessary.
• Manage compliance to PTO and vacation polices, always ensuring coverage. Approve all Drop or CPU shipments– CSR will add to master file for approval/tracking compliance.
• Will ensure all 3 Rs, storage approvals and expedited shipments are given dollar amounts and quote IDs.
• Will monitor daily the Master Approval File to ensure accuracy and compliance is correct before submitting to billing. Monitor the Service level reports and send out follow-up emails on shipments that are not resolved promptly or direct their team to send on-hand and final on-hand and report out to the CSR Director any noncompliance or issues within their teams daily.
• Will be responsible for training new members of the team to ensure all SOP’s and operational efficiencies are provided to the new employees to effectively support the business.
• Actively communicate new ideas to SOP’s and other processes to enhance operational efficiencies to push the business forward.

Kenntnisse

Communication skills

Team leadership

Client servicing

Multi-tasking

Ausbildung

College degree preferred

Tools

Microsoft Office

Jobbeschreibung

Echo Global Logistics is seeking a dedicated supervisor to lead the Roadtex Transportation team in the United States. The role focuses on driving team performance, ensuring policy compliance, and accurate payroll-related approvals for shipments and documentation.

You will train new team members, resolve compliance issues with upper management, and continuously improve SOPs to enhance throughput and customer satisfaction.